Return And Refund Policy
Return And Refund Policy
By placing an order through Brand Clearance you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to all country.
A. RETURN POLICY
We have a Lifetime guarantee return policy, which means you can return you item anytime you want. To be eligible for a return, your item must be in the same condition that you received it ( the box can be opened but no damages on the item).
B. RETURN PROCESS
To start a return, you can contact us at maxxtjoer@hotmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at maxxtjoer@hotmail.com
E. RESTOCKING FEE
We do not charge a restocking fee on returns.
F. REFUNDS
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
G.If you need to return or exchange goods, or have any questions, please contact our official customer service WhatsApp or email. We will give you a satisfactory result.
H.CONTACT INFORMATION
WORKING DAYS/HOURS:
Mon – Fri / 9:00 AM – 5:00 PM
Email: maxxtjoer@hotmail.com
WhatsApp:+852 6825 9811